telephony [tuh-lef-uh-nee]
the construction or operation of telephones or telephonic systems.
a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires.
Avaya IP Office is the right choice for all Hotels. With Avaya IP Office you get a solution designed to deliver greater efficiency and productivity while also saving you money. Over one million businesses rely on Avaya solutions like Avaya IP Office—the award-winning business communications system that gives growing companies an “all-in-one” solution for telephony, messaging, networking, conferencing, customer management and much more.
Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone—using wired, wireless or broadband connections.
How we communicate is a personal choice—it has to match the needs of your hotel. Your needs change depending on whether your employees are working in the office, at home, or on the road. That’s why when you choose Avaya IP Office you can also choose from a whole range of communication tools and applications designed to boost productivity. Choose a basic phone or one with all the bells and whistles. Connect our IP phones directly to your office LAN—also use them at home and get all the features you have at the office. Avaya Phone Manager Software can turn the screen of your PC into a phone, and our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to make your communications simple and cost-effective.
Let ProComm, your Avaya Business Partner, put together a selection of tools and applications that's right for you.
Avaya IP Office offers 3 different system options to fit your needs, The Essential Edition, Preferred Edition and Advanced Edition.
• Avaya IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for Avaya IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently. Get the basics: caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Avaya IP Office Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.
• Avaya IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Avaya IP Office Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration. Avaya IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more. The most impressive feature with the Avaya IP Office Preferred Edition is the “Meet Me Conferencing”: Two 64-party conference bridges make it easy for all users to host their own personal password-protected conference bridge to securely collaborate with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously. With Automated Call Routing, your hotel obtains the ability to create an unlimited number of automated attendants (each with an unlimited number of levels); sophisticated call routing is now a reality for any size business. Customize attendants to handle calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.
• Avaya IP Office Advanced Edition enables growing businesses to take advantage of Avaya’s industry-leading contact center expertise. For Hotels that want to differentiate themselves through exceptional customer service, Avaya IP Office Advanced Edition provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity. Building on the Avaya IP Office Preferred Edition (required pre-requisite), Avaya IP Office Advanced Edition helps businesses take customer service to a higher level.
Every Hotel has different needs. Let ProComm tailor your Hotel to fit the needs of you and your staff with additional programs such as Avaya IP Office Receptionist, TeleWorker, Mobile Worker and Power Worker.
• Avaya IP Office Receptionist allows Hotel receptionists to handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. Avaya IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy to-use PC interface. With visual access to everyone’s phone status – who is busy, on the phone, away from their desk – receptionists can route calls quickly and accurately with a mouse click. Avaya IP Office Receptionist is a powerful application that allows a single operator to manage calls for single site offices and even multiple locations to ensure prompt and professional handling of all calls.
• Avaya IP Office Teleworker provides Hotels with powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in the office. Available with IP Office Preferred Edition, Teleworker allows small businesses to expand their labor pool by enabling people to work remotely – wherever that may be– with the full array of office phone capabilities. With just an Avaya IP deskphone (purchased separately) and an Internet connection, home and remote workers are a seamless extension of the main office, making it easy for customers and colleagues to reach them. Calls flow through the network reducing costs (and eliminating variable phone expenses), and real estate requirements can be substantially reduced.
• Avaya IP Office Mobile Worker allows staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition) keeps them readily accessible. Wherever they’re working – with clients, between stores/locations, down the hall, in the warehouse, or on the road – Mobile Worker turns any phone (cell or home phone, for instance) into an extension of their office phone, with many of the call handling features available in the office. Hotel Staff simply give out just one phone number – their office number– and calls ring simultaneously on any other designated phone, making it easy for customers, colleagues and vendors to reach them wherever they are.
• Avaya IP Office Power Worker is the ultimate in communications accessibility. Avaya IP Office Power User enables executives and managers to be as productive as possible in virtually any circumstance. Whether in the office, down the hall, at home, or on the road, Avaya IP Office Power User lets key personnel always be responsive to customers and colleagues. Armed with a laptop and any phone, Avaya IP Office Power User software (in conjunction with IP Office Preferred Edition), unifies communications to help ensure the most important Hotel staff are working at the highest levels of productivity and efficiency at all times.
Avaya IP Office has a wide range of Voice Messaging Options. Messaging applications are vital for Hotels that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed.
Avaya IP Office offers several messaging applications — VoiceMail Lite, Embedded Voicemail and VoiceMail Pro — supporting features such as automated attendant, voicemail, unified messaging, fax routing, interactive voice response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging.
Avaya IP Office Messaging incorporates everything you need in a voice messaging system such as: Automated attendant — Greets callers, provides information via recorded messages and routes them to the appropriate extension.
IP Office attendant solutions can be customized to handle calls in different ways at different times.
Voicemail — Enables employees, customers and collaborators to send and receive information, wherever they are located, at any time of day or night. For example, employees and managers can send/forward messages to one or more mailboxes, address messages by name or extension, or use the built-in directory. The messaging system can be set up to automatically “find” you and let you know you have a new message.
Unified messaging — Access voicemail and e-mail in one mailbox and see all your messages together. Receive your voicemail message attached to an e-mail and access it remotely on your PC without having to dial into the phone system. Save and forward voice messages the way you do e-mail. Hear e-mails read out over the phone, and reply to them while you are on the move.
Networked messaging — You can network multiple IP Office systems and administer the entire messaging network from one central location. Networked offices can even synchronize directories for automatic updating.
Connect your hotel with a combination of VoIP, Digital and Analog phones.
VoIP Telephones: Avaya 4600 and 5600 series IP telephones are designed for organizations that want the benefits of converged communications. These H.323 IP telephones connect directly to your office LAN, simplifying your communications infrastructure. With the 4600 and 5600 series telephones, remote employees can access the full set of features while working outside the office location. Digital Telephones:
Avaya 2400 and 5400 series digital telephones deliver advanced productivity boosting features, including a large display, key labeling and a 100-entry call log. They are designed for both general business and contact center needs.
Analog Telephones: Avaya analog telephones provide a breadth of choices for enterprise communication needs. These single-line telephones are low cost and support a series of features. The analog models include the 6200 and the 2500 series. Also available are the AT&T Trimline 210, the AT&T 958 Caller ID & Speakerphone, and the AT&T TTY 8840 analog telephones. The Avaya analog telephones supports a range of minimal features to multi-featured in order to meet the different enterprise user needs and location requirements. A TTY (text terminal) telephone is also available for the hearing or speech impaired.